Yes! Unlike any other rug pad, there is no chemical or adhesive coating on our rubber and the rubber is actually 100% natural solid rubber, making it safe for all floor finishes, even heated floors.
We normally ship your order within 3-5 business days. During some times of the year, this may be slightly longer and we will advise you if this is the case with your order.
While we rarely receive requests for returns, we do offer a full refund 30 day return policy. You may return your order within 30 days of receiving it for a full refund.
You can change or cancel your order as long as we have not shipped it. Simply call us to determine the status and if it hasn't yet shipped, you can send us a request via email and we will promptly confirm the request.
We understand that area rugs are not always exact, which is why we offer custom cutting at no additional charge. When you select the size of your rug pad, you will see the option to enter your actual rug size and if you do, we will cut your Durahold Plus to be slightly smaller for a proper fit.
We ship orders without signature required, so you do not need to be present. Most carriers leave the delivery by the front door or anywhere else they deem safe enough - In rare cases, the driver will not leave the shipment for security reasons and will re-attempt delivery.