Durahold Rug Pads

Shipping & Returns

SHIPPING

We offer FREE SHIPPING on all orders, regardless of order value!

WHEN
We normally ship orders within 5-7* business days

WHERE
We ship to residential and commercial addresses within the contiguous United States & Canada. 
*Canadian orders are responsible for shipping and we will contact you within 24 hours with the shipping details for your approval.

HOW
We ship orders without signature required and we use UPS, FedEX & USPS. Once we ship your order, we will update you with the tracking details for your reference.

RETURNS

We offer a 30 day return policy on all orders, except on custom items.

WHEN
You have 30 days from the day you receive your order to send us a return request

HOW
Simply send your return request to info@duraholdrugpads.com and in the subject line, please enter "RETURN" - Please include your order number and item(s) to be returned. We will reply with the return instructions within 1 business day.

REFUNDS
We issue your refund within 2 business days of receiving your return. Please be advised that returns with damage may be refused, so please be sure to wrap your item(s) securely.

*We reserve the right to delay shipping for issues out of our control, such as production issues, etc, and in most cases, we will try to notify you of any extended delays, at which time you can decide to maintain or cancel the order.